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Can I cancel my order?Updated 9 months ago

šŸ‘‹šŸ¼Ā If you’re new to creating Help Center content, we want to help.Ā 

  1. Start your articles by clearly stating the customer’s goal.Ā 
  2. Then, smoothly transition into the "how-to" steps.Ā 
  3. Whenever possible, include numbered steps and videos to make it easier for customers to find solutions on their own.Ā 

ā˜‘ļø Remember, if you need any assistance, CX Collective is ready to help you build your Help Center. Visit www.cxcollective.com/gorgias.

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Below is an example of an article that can be used to inform customers of your order cancellation options and policy.


Canceling Orders

Sometimes things come up! Maybe you need to add one more item to your order, or you notice you entered the wrong address. We get it—mistakes happen!

However, once you place your order, it goes straight to our warehouse for packing. Because of this, we can't make any changes after you've submitted it.

But don’t worry! If you ordered the wrong item, we have an awesome return policy. After receiving your order, you can start a return through our returns portal. Click here to see how to process a return.

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Want to change your details for next time? Log in to your account and update your personal profile.

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