Change order detailsUpdated 9 months ago

👋🏼 If you’re new to creating Help Center content, we want to help. 

1. Start your articles by clearly stating the customer’s goal. 
2. Then, smoothly transition into the "how-to" steps. 
3. Whenever possible, include numbered steps and videos to make it easier for customers to find solutions on their own. 

☑️ Remember, if you need any assistance, CX Collective is ready to help you build your Help Center. Visit www.cxcollective.com/gorgias.

Below is an example of an article that can be used to share with customers the payment methods you accept.

Can I change or cancel my order?

Once an order is placed, we can’t modify or cancel it. But don’t worry! If you ordered the wrong item, we have an awesome return policy. After receiving your order, you can start a return through our returns portal.

Update Your Info

Want to change your details for next time? Log in to your account and update your personal profile.

Need more help?

If you have more questions, use the chat below to talk to our Customer Care team. We're here to help!