Trouble using coupon/discount codesUpdated a year ago

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Below is an example of an article that can be used to show customers how to use coupon/discount codes correctly.

Discount/Coupon Codes

Everyone likes to save a dollar. So we're sorry to hear that your discount/coupon code isn't being applied to your order. No worries—we're here to help. Let's first make sure none of these issues are the culprit: 

• Exact Match Needed: Make sure you enter the code exactly as it appears. Remember, codes are case sensitive.
• Expired Coupon: Double-check the expiration date. Coupons can't be used after they expire.
• Subscription Discount: Discounts don't apply to subscription services.
• One Code Per Order: You can only use one code per order, so choose the one that gives you the best deal.

We hope you were able to find the issue, but just in case, this video will show you exactly how to enter a discount/coupon code on to your order.

For more details about our promotions and discounts, click here.

If you’re still having issues, don’t hesitate to reach out to us via chat. We’re happy to help you get it sorted!